In a recent interview, Capital Equipment News’ Juanita Pienaar spoke with Stephan Mostert, National Technical Manager at Toyota Material Handling, a division of CFAO Equipment, to discuss the latest innovations shaping the forklift industry.
From cutting-edge safety technologies and telematics advancements to sustainability initiatives, Toyota Material Handling continues to set new standards in efficiency, productivity, and reliability.
Pioneering safety innovations
Toyota Material Handling, a division of CFAO has long been at the forefront of forklift safety. Among its most notable advancements is the System of Active Stability (SAS). This technology gathers over 3 000 readings per second, detecting unsafe operating conditions and activating stabilisation features that prevent tip-overs. “This system assists the forklift operator in keeping the forklift stable during sharp cornering or other unsafe scenarios,” Mostert explains.
Another major safety feature is the Operator Presence System (OPS), designed to prevent accidents caused by unattended forklifts. “OPS ensures that if an operator is not seated, the forklift will not move, and its hydraulic lifting functions will be disabled,” Mostert adds. Toyota Material Handling has also introduced a front-facing camera system, further enhancing visibility for both operators and pedestrians.
Safety in the workplace is a priority for all businesses, and Toyota’s continuous innovations have contributed significantly to reducing forklift-related incidents. “Every advancement we introduce is aimed at minimising risk and ensuring workplace safety,” Mostert says.
Telematics: smarter fleet management
Efficiency and productivity have been significantly enhanced by Toyota’s I_Site telematics system, a game-changer in fleet management. “With technology advancements, the I_Site system can automatically notify site management when an accident occurs. Managers can also communicate directly with operators, alerting them to potential hazards such as aisle spillages,” says Mostert.
This technology provides real-time data on fleet performance, operator usage, and maintenance needs. By leveraging I_Site, businesses can ensure optimal fleet utilisation and proactively address operational inefficiencies.
“I_Site enables more efficient management of forklift fleets by tracking utilisation, downtime, OH&S incidents, breakdowns, and response times. This data aids in optimising both the fleet and operators while also extending the lifespan of the equipment,” Mostert adds. Today, more than 200 000 Toyota forklifts globally are connected to I_Site, improving operational efficiency and reducing downtime.
Operator comfort: a key to productivity
Recognising that forklift operators spend extended hours in their vehicles, Toyota Material Handling has made significant ergonomic improvements. “We have enhanced lumbar support, introduced adjustable seat settings, and optimised armrests and steering positions for better comfort,” Mostert highlights. These enhancements lead to higher productivity and reduced fatigue, improving workplace efficiency.
Comfortable operators are more engaged and efficient in their work. “When an operator is comfortable and alert, they work more effectively, which leads to greater productivity and fewer errors,” Mostert explains. This focus on ergonomics has positioned Toyota Material Handling as a leader in designing forklifts that prioritise both safety and operator well-being.
Meeting industry demands
Toyota Material Handling’s forklift range caters to various industries, from warehousing and logistics to agriculture and manufacturing. “We provide equipment ranging from pallet jacks to forklifts capable of lifting loads of up to 15 tonnes or reaching heights of 15 metres,” Mostert explains.
While some businesses require compact forklifts for tight warehouse spaces, others need heavy-duty equipment for large-scale operations. Toyota’s diverse range ensures that every customer finds a solution tailored to their needs. “There is no single industry that benefits the most; our forklifts are designed to be versatile, durable, and efficient in a variety of applications,” says Mostert.
Maximising uptime with superior service
Fleet downtime can be costly for businesses. Toyota Material Handling mitigates this through comprehensive aftersales support. “Our 24/7 aftermarket services, fully stocked parts distribution centres, and on-call technicians ensure that any breakdowns are swiftly addressed,” Mostert states. Additionally, the company promises a replacement forklift within 72 hours if repairs cannot be completed in time.
Proactive maintenance and efficient servicing play a critical role in minimising downtime. “By offering weekend servicing and ensuring that parts are always available, we help businesses avoid costly disruptions during their busiest periods,” Mostert adds.
Sustainability and the shift to electric forklifts
Sustainability is an increasing priority for businesses, and Toyota Material Handling has responded with electric forklift solutions. “Electric forklifts with lithium-ion batteries produce zero emissions, have lower maintenance costs, and eliminate fuel expenses,” Mostert notes. Toyota has also moved away from lead-acid batteries and introduced catalytic converters to reduce emissions in its internal combustion forklifts.
“Customers are becoming more demanding regarding sustainability and fleet efficiency. As a result, we continue to innovate in ways that reduce carbon footprints and improve energy efficiency,” Mostert states. By focusing on eco-friendly solutions, Toyota Material Handling is not only meeting current regulations but also preparing for the future of green logistics.
Future innovations in forklift technology
Looking ahead, Toyota Material Handling is exploring alternative fuel sources, including hydrogen fuel cell technology. While automation and Automated Guided Vehicles (AGVs) are on the horizon, the South African market is still in the early stages of adopting these innovations. “When the market is ready, automation will significantly reduce running costs and eliminate accidents, ensuring 100% productivity,” Mostert predicts.
Automation is expected to be a game-changer for logistics and material handling. However, businesses will need to balance technological advancements with workforce training to ensure a smooth transition. “The industry is moving towards smarter, data-driven solutions, and those who don’t adapt risk falling behind,” Mostert warns.
Customer-centric approach to innovation
Toyota Material Handling has remained successful by continuously listening to customer feedback and adapting to industry changes. “The one thing you must never become is complacent. Always listen to customers and deliver on their expectations,” Mostert emphasises. This approach has led to advancements such as roll-back prevention on inclines, noise reduction, and fork vibration dampers, which protect delicate products in industries like agriculture.
“Our ability to evolve based on customer needs has allowed us to maintain a competitive edge. Whether it’s improving efficiency, enhancing safety, or introducing more sustainable technologies, we are committed to delivering solutions that drive business success,” concludes Mostert.
With a commitment to safety, efficiency, and sustainability, Toyota Material Handling is not just selling forklifts 0 it is shaping the future of material handling in South Africa. Whether through ground-breaking safety systems, smarter fleet management, or eco-friendly alternatives, the company remains at the forefront of forklift innovation, helping businesses elevate their operations to new heights.