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After meeting a South African call centre owner socially and having a absorbing conversation with him about his business, I started looking at local call centres more closely and discovered some intriguing facts: for customers in the USA, call centre working hours in South Africa were adjusted to meet USA times so agents dealing with customers in New York on the east coast of America might start work at five in the afternoon and work through until six the following morning in two split shifts.

Read Paddy Hartdegen's thoughts on this matter.

As a developing country, South Africa needs lots of investment and it needs to attract investors in every way possible, whether through tax incentives and industrial development zones or through the security and certainty of investment through guarantees that investments made will pay dividends and provide realistic and decent ROIs.

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I struggle to understand why major companies and prominent people keep stating the obvious as years muddle by and nothing really changes. Just last month, PricewaterhouseCoopers (PwC) – a major auditing and advisory company –made the pronouncement that raising the fuel levy would be more beneficial and less destructive to the South African economy.

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We were once the World Cup Champions of mining. Now more and more international companies are looking to abandon their South African operations and focus on more lucrative mining projects elsewhere in Africa, South Africa and Australia.

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It’s not often that I would disagree with construction or engineering associations but I was surprised when I heard that the Consulting Engineers of South Africa (Cesa) came out in support of e-tolls and said that it was a good thing that South Africans are paying to use the roads.

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It’s bad enough that cable thieves are stealing copper cables everywhere and selling these cables to crooked scrapmetal merchants at bargain basement prices.  Or that other thieves are stealing support cables for make pipelines that are suspended across valley in different parts of the country.


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I think it’s high time that more and more municipalities adopted the attitude of the Bronkhorstspruit authorities who have decided not to rebuild the clinic that was torched in Rethabiseng township after angry service delivery protests in the area.


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Some newspaper reports over the past few weeks have suggested that the water supply crisis in Madibeng is behind the needless deaths of several residents in different townships.  Being pedantic it’s quite obvious that it’s not the water shortage but the people’s behaviour that led to those deaths, but let’s put that aside for a moment.


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Unruly, violent protestors caused havoc in the Zithobeni township in Bronkhorstspruit over the past two weeks and much as been said and written about how these protestors got completely out of hand in their demands for proper services after the Tshwane Metropolitan Council merged with Bronkhorstspruit.


crown publications logo reversed

Crown Publications, one of South Africa’s largest business-to-business publishing houses, came into existence in 1986. Since then, the company has grown from producing a single magazine, Electricity SA (renamed Electricity+Control), to publishing six monthly magazines, three quarterlies, and a number of engineering handbooks.

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