Hiab, part of Cargotec, will connect the majority of its equipment as a standard feature from factory, starting in the second half of 2019. Customers will get equipment prepared for the future and enabled for the manufacturer’s Connected Services, such as HiConnect.

Hiab to connect the majority of its equipment

HiConnect lets Hiab customers receive insights to improve safety and utilisation, as well as keeping track of service needs based on actual usage. Connectivity also enables a new level of service support, such as remote diagnostics and troubleshooting.

Advanced Hiab equipment has for several years had the ability to record usage and equipment status. The data has been captured in the equipment and only used in service instances by Hiab. With connectivity, all data can be accessed anytime, anywhere – enabling business-critical insights for Hiab customers.

“This is our most important cross-equipment investment ever. It will accelerate our ongoing work of innovating our equipment offering, connected services and new solutions to improve our customers' business. For Hiab it’s a big step towards becoming the load handling service and solution provider we want to be,” says Jan-Erik Lindfors, Hiab’s vice-president for New Business Solutions.

As of the second half of 2019, connectivity will be standard on the majority of new Hiab equipment starting with HIAB loader cranes and closely followed by MULTILIFT hooklifts.

“Value chains are getting more and more integrated and data is now an important business enabler. We are therefore pleased to announce that all our HIAB Duo, HiDuo and HiPro cranes will be connected on orders from June 2019 as a standard feature. With connectivity our customers will get a future proof equipment. It will also allow us to develop new data driven offerings and better cranes in the future to enhance customer value and benefits,” says Joakim Andersson, senior vice president, HIAB Cranes.

The aim is to connect all of Hiab load handling equipment, which has the technical capability, over the next few years from factory. Furthermore, present customers will get the option to retrofit connectivity for used equipment. The retrofit option is available to order now for a broad selection of Hiab products.

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