Amidst the never-ending Eskom debacle of spiralling tariffs, load shedding and tales of corruption, our Legislature has seen fit to bestow on us more onerous legal requirements relating to geysers and other hot water systems.

Legislative amendments for water heating systems

Chantelle Gladwin-Wood, Partner, and Kyle Venter, Candidate Attorney, at Schindlers Attorneys note that whilst there is an obvious need to help our struggling power giant (Eskom) meet the country’s current demand, or at least alleviate it in some way, there is also financial pressure on the purse strings that comes with legislative implementation of new technology.

The idea behind the new regulations

The National Regulator for Compulsory Specifications (NRCS) published amended standards during 2018 that changed the requirements for the installation of new, and the replacement of existing, domestic geysers and other domestic hot water systems. In terms of these standards all parties involved in the production or manufacture of heating systems are required to ensure that their respective products are more energy efficient and fall within the so-called ‘B class’ or ‘B Energy’ bracket.

The new geysers in the B class are said to have thicker insulation between the inner cylinder and the outer casting, which subsequently prevents heat loss and reduces one’s energy consumption (and hopefully one’s electricity bill too). In essence, it seeks to achieve the same outcome that a thermal geyser blanket would achieve but on a much larger scale.

The new regulations also require that compliance certificates be issued when these newer geysers are installed. If the installation is non-compliant with the regulations a certificate of non-compliance will be issued, which explains what the noncompliant aspects of the installation are such that they can be remedied.

Enforcement against Manufacturers/Importers

The proposed changes will now require businesses manufacturing geysers to apply for what is referred to as Letters of Authority (LOAs). Only once an LOA has been obtained can a manufacturer or importer lawfully trade these newer geysers. To ensure effective implementation and regulation the

NRCS has devised a plan called ‘VC Enforcement’ which includes the likes of spot inspections, various stakeholder engagements, more or better consumer awareness and surprise raids on various business premises. This is notwithstanding the fact that should a manufacturer fail to adhere to prescribed specifications it could warrant the NCRS imposing a hefty sanction either by confiscating the product, destroying it and/or imposing a penalty it deems fit in the circumstances.

Enforcement against homeowners

The problem homeowners might face (apart from the apparent size difference in geysers which might become an issue in sectional title schemes, because the new geysers are bigger than their older and less energy efficient counterparts and might not fit into the ceiling or ducted space provided for them) is the risk of a repudiation by their household insurance should they find themselves with a burst geyser or any other damages from a burst geyser in the situation where their geyser installation is non-compliant with the relevant standards.

Seeing that the law does not require the immediate replacement of all existing geysers but only that those newly installed for the first time, or those replaced, after the regulations came into effect be Class B, a homeowner with an existing but non-compliant geyser will not suffer any harm as a result of these new regulations.

But what happens if an installation is noncompliant with the relevant legislation and there is a claim? Will it be repudiated? This issue will not affect geysers installed before the commencement of the regulations in question because the law requires that they be replaced as and when necessary, so if a home owner claims because an old geyser (installed before August 2018) burst and it was non-compliant, this cannot affect the claim.

However, if a geyser installed since August 2018 bursts, and is non-compliant, then the insurers might repudiate the claim on the basis of the fact that non-compliance with the prescribed standards rendered the risk profile different and vitiated the cover. Some proponents are of the view that, much in the same way as not having a valid licence disk for your vehicle does not increase your risk of having an accident, having a piece of paper that says you are complaint does not necessarily make you so or alter your risk profile in relation to the risks insured. Others disagree for obvious reasons. If you are uncertain, check with your insurer and/or a plumber that issues compliance certificates.

Another important thing to remember is that, to the extent that an insurer can show that the burst geyser other form of damage arose form a lack of maintenance/repairs, the damage will ordinarily not be covered by insurance.


It is always best to err on the side of caution – homeowners should check with insurers whether the geyser installation is covered by their household contents/homeowner’s insurance, and if so, check the requirements of the insurer for the geyser specifically, to ensure that they don’t face the repudiation of a claim when an emergency occurs.


Pin It


Gregg Cocking
Phone: +27 11 622-4770
Fax: +27 11 615-6108

Advertising Manager
Carin Hannay
Phone: +27 11 622-4770
Fax: +27 11 615-6108

More Info

crown publications logo reversed

Crown Publications, one of South Africa’s largest business-to-business publishing houses, came into existence in 1986. Since then, the company has grown from producing a single magazine, Electricity SA (renamed Electricity+Control), to publishing six monthly magazines, three quarterlies, and a number of engineering handbooks.