AFRICAN FUSION—MARCH2014
38
Welding and cutting
Renttech SA establishes Harris service centre
Afrox’s Service Exchange scheme
product offering, improved stock-hold-
ing and increased availability. We will
offer thesameservicestandards, based
on the international ISOcertification, as
theHarrisGroup globally; andall prod-
uctswill be repairedand refurbished to
Harris’ strict standards.”
For Fabio Pedracolli, managing
director of the Harris International
Products Group, Harris’s relationship
with Renttech is based on “a highly
synergistic partnership” that will lever-
age off Renttech’s expanding footprint.
“The market sectors we serve in
South Africa mirror those of Renttech
South Africa – particularly mining,
petrochemical, rail, ship building and
repair, paper andpulp, foodandbever-
age and heavy industry. Our product
reliability iswell-knownacrossall these
differentmarket sectors, having served
the South Africanmarket for 60 years.
Harris is very confident of Renttech
South Africa’s professionalism, techni-
cal abilitiesandexpertise tosupport our
products in this country.”
For Renttech South Africa, the
Harrisdistributorshipandnew service
centre feed into its strategy of provid-
ing its extensive client base with a
reputable single point of contact for
all gas welding, cutting equipment
and consumable requirements. It
also underlines the company’s com-
mitment to quality andmaking South
African industry aware of counterfeit
products which, although they may
offer attractive pricing, feature low
safety standards.
“We are confident that our repair
centre, with a combination of Harris
engineeringandproductmanagement,
and Renttech South Africa’s techni-
cal expertise and superior inventory
management will provide a new level
of customer service. BasedonHarris’s
commitment to best manufacturing
practices, we now have the ability to
offer extendedwarranties and a guar-
antee of products of uncompromising
safetyandquality,”VanZyl concludes.
P
roviding access to some of the
world’s most renowned brands
is a key part of Renttech South
Africa’s value offering for its custom-
ers. The company’s distributorship
of the Harris range of metalworking
products is helping the company to
realise its goal of becoming a leading
Southern African supplier of welding
and construction-related equipment.
In September, 2012, the Harris
Products Group, with an extensive
global presenceandastrongemphasis
onquality and safety, choseRenttech
South Africa to distribute its product
range in South Africa. And the new
Harris service centre at Renttech’s
premises inWadeville – the only one
of its kind in South Africa – will offer
local clients many benefits when it
comes toconvenienceandaccessibil-
ity to service their products.
Gerrit van Zyl, managing director
of Renttech South Africa, explains:
“Our new Harris service centre will
bring our customers a much wider
A
frox’s Service Exchange scheme
(Servex™) was re-introduced in
2012 in response to numerous cus-
tomer requests. Under this scheme,
standard welding and cutting equip-
ment that is not in good working
order can be instantly exchanged for a
reconditioned equivalent at a reduced
price,without having towait for repairs
to be carried out.
“Themajor advantageof theServex
scheme is that it ensures welding and
cutting equipment is always in good
working order,” says Afrox’s Lourens
leRoux. “At Afrox, safety is paramount
and we’ve found that Servex offers a
safer alternative to customers making
use of ‘pirate’ repaired equipment,
which poses a risk, because this
practice utilises non-standard and
second-handcomponents toget equip-
ment working. For safety reasons, we
strongly discourage customers from
attempting to carry out internal repairs
onAfrox regulators, flashbackarrestors
or torches.
Servex is available on the Afrox
Saffire
®
and Saffire
®
Legend 916
ranges and all Servex units carry the
customary one-year and five-year
warranties, as well as the standards
and certifications applicable for the
new versions.
Afrox’s Servex scheme ensures welding and cutting equipment is always in good working
order.
