20
APRIL 2013
training
W
alking away with the top honours of Dealer of
the Year was McCarthy Commercial Vehicles
Alrode, based in Alberton, Gauteng. The Best
Medium Dealer award went to Produkta Trucks from
Nelspruit and Best Export Dealer award, to Duly Trucks
of Zimbabwe.
“As a manufacturer, we at UD Trucks are extremely
privileged that we don’t just have a dealer network
through which we merely retail our trucks. We have a
network of extremely knowledgeable and experienced
transport experts, who are also our business partners in
every sense,” says Jacques Carelse, Managing Director of
UD Trucks, Southern Africa.
During the company’s history of more than five decades in
South Africa, it has been the professionalism, passion and
dependability of the people who have been part of the UD
Trucks family, that has carried the brand to reach multiple
milestones and successes over the years, he states.
“I know that UD Trucks has a dealer network that not only
understands the business, but is committed to making this
brand more and more successful, now and into the future.”
UD Trucks Southern Africa’s dealer network has to
adhere to stringent quality standards, and is continuously
measured across all disciplines, fromparts to sales, service
and admin, to bring customers only the best service and
after sales support.
In a highly competitive market, the company believes
the key differentiator is the level of service provided to
customers, no matter the size of their fleet.
“We and our dealer network are committed to reducing
downtime on customers’ vehicles through various
UD Trucks awards top dealers
UD Trucks Southern Africa awarded its top achievers
during its Annual Dealer Conference held in Cape
Town from 15 to 17 March.
strategies that include a high level of parts availability
and offering support during breakdowns when our
customers need it most,” Jacques adds.
UD Trucks dealers across the southern African region
remain committed to providing their customers with
innovative transport solutions and service offerings,
built on trust, in-depth industry knowledge and a strong
technical skills set.
He says that ultimately, it is about going the extra
mile for their customers.
“We believe that these awards are also a reflection
of our dedication to bring our customers Ultimately
Dependable products and services. Customer relations
are vital focus area in our organisation, and we place
great value on building lasting relationships with all our
fleet owners.”
As part of this commitment to its customers, UD
Trucks’ extensive dealer network has invested more
than R100-million in the upgrade and establishment
of facilities around the southern African region, with
new key dealerships opening in Rustenburg and
Pretoria during 2013.
Another key focus area for the company is training.
Over the past three years, UD Trucks Southern Africa has
invested more than R9-million in the training of staff and
members of the community. The company is currently
training 180 students in a variety of fields, including
diesel mechanics, sales and parts consultants, service
advisors, industrial and mechanical engineering, as well
as a number of experiential learners in HR, marketing,
finance and IT.
“The training enables staff to solve problems faster and
assist customers in finding the right
solution in the shortest space of
time,” concludes Jacques.
Fernando de Sousa
(centre) of McCarthy
Commercial Vehicles
Alrode, receives his
Dealer of the Year
award from
Marle
Visagie
, Senior
Manager Retail
Development and
UD Trucks’ Managing
Director,
Jacques
Carelse
.
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