M
AN Truck & Bus South Africa has
a comprehensive Dealer Network
Development Programme in place,
designed to incentivise and build capacity
within the organisation’s growing national
dealer network. Focused on improving
customer satisfaction levels within MAN’s
proprietary and independent dealerships,
the programme culminates with an annual
Dealer of the Year Awards ceremony
recognising exemplary performance on both
enterprise and individual levels.
MAN’s Dealer of the Year Awards for
2013, held in mid-April 2014 at Kwa-
Maritane Game Lodge, included category
winners across all strategic areas of the
organisation’s dealer network, including
new truck and bus sales, parts sales,
aftersales service, vehicle financing and
used vehicle sales.
According to Geoff du Plessis, Executive
Chairman, MAN Truck & Bus SA, “The
MAN RECOGNISES TOP DEALERS
Awards are based on Key Performance
Indicators and benchmarks specific to
various operational disciplines within the
dealership. All winners have superseded
these metrics by impressive margins and
are rewarded with a luxury overseas trip.
The top performing dealership is also
treated to a premiere celebratory event at
its premises”.
The prestigious Dealer of the Year Award
went to Vereeniging Truck & Bus which
also won the category for Service. Other
Dealership category winners included: East
London Truck & Bus and Alpine Truck & Bus
for Parts Dealer of the Year; and Polokwane
Truck & Bus for Independent Sales Dealer
of the Year.
Individual category winners included: Henri
Labuschagne for the Chairman’s Customer
Service Excellence Award; Dennis van Zyl
for Truck Salesman of the Year; Gary Aliphon
for Bus Salesman of the Year; Manie Jansen
for Top Used Salesman of the Year; and
Rudi le Roux for Top MAN Financial Services
Business Development Manager of the Year.
Said MAN Truck & Bus CEO, Bruce Dickson,
“The Dealer of the Year Awards recognise
the growing levels of entrepreneurship
in our dealer network which have helped
established MAN as the most customer-
orientated, heavy commercial vehicle
supplier in the country. Our ongoing Dealer
Network Development Programme provides
a solid platform from which to boost
sustainable profitability for our dealers and
their customers.”
The Dealer Conference at Kwa-Maritane
also served as the launchpad for MAN‘s
2014 Dealer of the Year Awards where key
strategic objectives were introduced.
The 2014 Dealer Network Development
Programme will have additional focus on
areas of the business influencing Customer
Satisfaction, providing a common focus
throughout the Network and culminating
in improvments in the network to benefit
customers. “At the end of the day, it is
all about keeping customers happy, and
rewarding those who excel in this regard,”
concluded du Plessis.
b
CAPITAL EQUIPMENT NEWS
MAY 2014
13
COMPANY NEWS
