Volvo Trucks Southern Africa has announced that it will continue supporting transport companies who are delivering essential services during the COVID-19 lockdown period in South Africa.
Marcus Hörberg, vice president of Volvo Group Southern Africa.
“We are indeed living in extraordinary times and I want to assure customers that Volvo Trucks, together with our nationwide network, is doing everything we can to continue servicing essential transport fleets during this difficult time,” says Marcus Hörberg, vice president of Volvo Group Southern Africa.
“To ensure that fleet owners can continue their vital work, our teams are working tirelessly monitoring parts, workshop and Volvo Action Service readiness around the clock. Our breakdown service team have implemented strict safety measures so that our technicians can work in shifts and are on standby to keep trucks on the road. Rest assured that we are focusing every effort to secure uptime for our customers’ businesses in this critical time.”
Through Volvo Action Service, transport operators have access to a 24/7 assistance service, and can be reached by contacting 0860 112 212 from anywhere in SA. The team will be working remotely but will be able to arrange support for customers when they need it, such as technicians during breakdowns and product engineers if further assistance is required.
As per government’s guidelines, the company’s Parts Distribution Centre will be closed, but will be available if emergency parts are required.
Hörberg says that some of the company’s suppliers are on complete lockdown, which will affect services such as wheel alignment, radiator cleaning and engineering of cylinder heads, etc.
“We are, however, committed to do our utmost to keep the wheels of the transport industry turning to deliver essential goods and services to communities across South Africa,” says Hörberg. “The Volvo Trucks team is working around the clock to ensure that we support the Government’s efforts to combat the spread of COVID-19.”