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An autonomous mobile robot has been seen moving around the corridors of the REDI shopping centre in Kalasatama, a neighbourhood in Helsinki, Finland. Operated by OMRON’s solution partner Dimalog, the robot was being used in a month-long ‘Home-on Demand’ automated courier service trial. The pilot trial was testing the potential for using autonomous robots for deliveries to urban homes. It is part of a larger experiment called the Six City Strategy ‘New solutions in city logistics’ project, which is looking at possible options for last mile deliveries in Finnish cities. It is seeking solutions that will organise urban logistics as lightly, sustainably and efficiently as possible.

The trial was coordinated by Forum Virium, the City of Helsinki's development company, working with construction company SRV. Other organisations involved in the project include elevator company Kone, the K-Supermarket in the REDI shopping centre, Asumi, a digital resident service platform, and the design studio, Muotohiomo. For the trial, the OMRON mobile robot was programmed to deliver items of food from the shopping centre to apartments in the nearby Majakka tower block.

Supermarket staff loaded ordered items into the robot for delivery to the relevant address

Supermarket staff loaded ordered items into the robot for delivery to the relevant address.

Refining the robot

OMRON, Dimalog and Muotohiomo worked closely together to refine the operation and design of the robot so that they met the specific needs of the project. To move around successfully the robot had to navigate the supermarket and tower block corridors as well as using elevators and service tunnels. As it moved, the robot whistled and talked in Finnish (using a speech synthesiser).

Lotta Toivonen, Development Manager for Housing Services at SRV (which built both the shopping centre and the Majakka tower block) comments: “The idea of whistling is that it’s a fun thing. At the same time, people realise that the robot is coming. It speaks a bit and people greet it. It is treated as if it were a person.”

Kaisi Spilling of Forum Virium adds, “It’s been fun to see how people along the way feel like it’s human. It might say in the elevator: ‘I’m sorry I would like to get out here’ or ‘Oops, the elevator is full, I’ll ask to use another elevator.’”

The self navigating AMR had to navigate supermarket and tower block corridors and use elevators and service tunnels

The self-navigating AMR had to navigate supermarket and tower block corridors and use elevators and service tunnels.

Running the trial

Each delivery started with the receipt of an online order from a customer using the Asumi platform. Orders could also be placed through the supermarket by the shopping centre's smaller businesses. The items (mainly meals) would be collected by staff at the supermarket and loaded into the robot, which would then deliver the order to the relevant business or apartment. The customer would receive an automatic notification as soon as the robot delivered the item. Kaisi Spilling remarks, “During the coronavirus pandemic, the robot has delivered lunches for homeworkers. Lunch time has been fully booked.”

In the trial, the robot could request an elevator itself but needed an escort to open any doors that might have to be kept closed due to fire safety regulations. The escort was a university service design student, who reported any problems encountered by the robot and observed its interaction with people.

Self-navigating robots

The robot used in the trial was an OMRON LD model – a self-navigating autonomous mobile robot (AMR). Unlike traditional autonomously guided vehicles (AGVs), OMRON’s mobile robots do not need any expensive modifications to facilities (such as floor magnets or navigational beacons). They navigate by the existing features of the facility, having been designed to move material in challenging environments that might include confined passageways, and locations where there might be people moving around. OMRON’s software integrates with a company’s other systems so the robots can become operational in minimal time.

Esa Korhonen, Area Sales Manager at OMRON in Finland notes: “Our mobile robots can dramatically boost the productivity of logistics operations. They can navigate effectively and provide invaluable support to human workers. This enables employees to focus on other tasks that require complex human skills.”

Kaisi Spilling concludes: “We are looking for new, agile logistics solutions in the city. We are exploring how we could improve the smoothness of everyday life in building the future. Robotics is essentially related to a smooth everyday life.”

For more information visit: www.industrial.omron.co.za

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