Bolt and Engineering CEO, Mike Giltrow, talks about his company’s business approach and product range, starting from fasteners and growing to include all the complementary tools and solutions needed to tighten, drill, weld, cut, protect, turn or lubricate industrial equipment.
Bolt and Engineering Distributors (B.E.D.) supplies a comprehensive range of locally produced and imported fasteners as well as quality tools, welding and cutting equipment and consumables, bearings, lifting products, PPE, industrial paints and thinners and oils and lubricants to South African industry, including the mining, engineering, materials handling, transportation, rail and agricultural sectors. The Group, established in 1983, is an industry stalwart with a distinctive ‘100/0’ core ethos of taking 100 percent responsibility, with zero tolerance for excuses.
B.E.D’s Jan Viljoen, Ernie Barnett and Mike Giltrow.
Armed with this very strong guiding principle, and with a solid track record and pool of experience built up over its 37 years in servicing the market, B.E.D. is certainly no mere ‘bolt from the blue’, says CEO Mike Giltrow.
“Our approach is encapsulated by our taglines ‘it’s our business to know your business’ and B.E.D ‘the perfect fit – fast’,” he enthuses.
“While B.E.D. continues to service and maintain customers and supplier relationships across Southern Africa, we are consistently focused on growing market awareness of our differentiated and quality solutions offerings, underpinned by our ‘back to basics’, simple yet effective approach to doing business,” Giltrow points out.
“Since our inception, our approach was to start with the basics of industry: a nut, bolt and a washer. In a nutshell, we have built our business on these three components. Therefore, if our customers have anything that needs to be fastened and tightened, drilled, welded, cut, protected, turned or lubricated – B.E.D. can provide the complementary tools/solutions,” he explains.
The company’s core expertise lies in fasteners, as the Group started off predominantly distributing these to industry. Giltrow draws attention to the fact that, while nuts and bolts are often overlooked and may not seem important, “you cannot hold something together without the nut and bolt! Likewise, the washer should not be forgotten. In line with our B.E.D. ethos, it is by paying attention to the little things that we take care of the big things – and ensure excellent products, solutions and customer service,” he says.
Over time, the Group has steadily grown a wider-ranging, complementary product and service offerings. “To insert a nut and bolt, you need to drill a hole; and to tighten the nut and bolt, you require a spanner. Following that are hand and power tools. Logically, to meet these fastening needs, our range grew to include these product offerings,” Giltrow points out.
To this end, B.E.D. currently not only offers a vast, quality range of both standard and specialised nuts, bolts, screws and anchors; but also a selection of allied products from local and international suppliers. These include hand tools, power tools, pneumatic tools, compressors, welding equipment, safety equipment, bearings, and industrial paints.
Notably, the Group also imports and distributes premium quality brands from an impressive list of international and local suppliers, including Fronius, Messer, Zenweld and Hypertherm, says Giltrow, adding that the Group is also an authorised distributor for SKF in South Africa. These solutions are supplied from the B.E.D. fastener, tool, bearing, lifting, welding, and health and safety divisions to meet customers’ requirements.
“We aim to be a ‘one-stop’ supply source for our customers wherever we can,” Giltrow comments.
‘Bolted’ Branches
To further support B.E.D.’s product and service offerings and to add value to the industrial supply chain as a whole, the company has developed a local, easily accessible footprint in various geographic locations in close proximity to its customers’ key businesses activities, which include mining, power generation, infrastructure engineering and agriculture.
B.E.D. was originally founded in the early 1980s by Mike Giltrow and Ernie Barnett, who both played a vital role in the establishment and growth of the company. “Despite Ernie’s well-deserved retirement in 2010, his guiding presence is still felt in many facets of the business,” acknowledges Giltrow, pointing out it was due to Barnett’s wise advice that the company’s first and very pivotal acquisition was made: “B.E.D.’s very first acquisition was that of Bilbet Supplies in Klerksdorp, in 1988, which became our first branch. This brought us Jan Viljoen, who went on to become our excellent and long-standing managing director. It also meant that the Group established operations and a solid footprint in a pivotal mining area, thanks to Jan’s wealth of contacts and experience,” Giltrow acknowledges.
The Klerksdorp branch was succeeded by branches in Welkom, Rustenburg, Secunda, Middelburg, Steelpoort, Ellisras, and Cape Town. B.E.D. also has premises directly on site at the Sishen iron-ore mine in the Northern Cape.
“These branches, which are essential to B.E.D’s key practice of always providing easily accessible and available stock to our customers, are strongly independent and yet equally strongly bound together by the Group’s culture: taking 100% accountability and responsibility and of being differentiated in terms of our customer service focus,” Giltrow points out.
While each branch forms part of the whole, each is encouraged to be run independently, “as if the branch managers are running their own business”, he explains, an approach that enables B.E.D’s branch managers to focus on their respective team’s goals.
Daily deliveries to each branch are achieved by an in-house delivery team using 36 1.2-ton Hyundai H100 bakkies, making good on the brand’s ‘the perfect fit – fast’ promise.
Giltrow says, “at the end of the day, B.E.D’s success is achieved by our excellent people, our service-driven ethos and by focusing on the most basic, essential and fundamental ‘nuts and bolts’ aspects of the business.
“The value of bolts may not be much individually, but what they underpin and hold together – our business and our people - are invaluable.
“By thoroughly knowing our core competency, our customers’ industries and their requirements, we contribute to the cohesiveness and success of South Africa: ‘bolting’ our nation together!” he concludes.
